Privacy Notice

Privacy Notice

Renewed Living Christian Counselling and Mediation

Last updated: October 2026

1. Our commitment to your privacy

Renewed Living respects your privacy and is committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

This notice explains how we collect, use and protect personal information when you visit our website, contact us, or enquire about our services.

2. Who is responsible for your information?

Renewed Living Christian Counselling and Mediation operates as a sole proprietorship. The proprietor is responsible for the personal information processed in connection with the practice and acts as its Information Officer for purposes of POPIA.

Contact details

Email: renewedliving22@gmail.com

Website: https://www.renewedliving.co.za/

Business address: 111 3rd Avenue, Edenvale, Gauteng, 1609, South Africa.

For questions about the handling of your personal information, or to exercise your rights under applicable data protection law, please contact us using the email address above.

3. What information do we collect?

Depending on your interaction with Renewed Living, we may collect:

• Your name and contact number when you submit an enquiry.

• The service you are enquiring about and any optional message you provide.

• Information you provide when communicating with us by email, telephone or WhatsApp.

• Information reasonably necessary to provide counselling, mediation or parenting coordination services, where you proceed with an appointment.

Please avoid including detailed personal or sensitive information in the initial website enquiry form. More appropriate arrangements for discussing your circumstances can be made when we respond to your enquiry.

4. Why do we use your information?

We use personal information for purposes including:

• Responding to enquiries and contacting prospective clients.

• Identifying the service you are interested in and determining the appropriate next steps.

• Arranging appointments and providing agreed services.

• Maintaining necessary administrative, professional and financial records.

• Meeting applicable legal or other legitimate professional obligations.

We do not collect information through the enquiry form for the purpose of publishing your personal details or using your enquiry as a testimonial.

5. Is providing information compulsory?

Providing your name and contact number, and selecting a service, helps us respond to your enquiry. If you do not provide sufficient contact information, we may be unable to respond.

The optional message field allows you to provide a brief outline of your enquiry, but you are not required to disclose details of your personal circumstances at this stage.

6. How is your information stored and shared?

Website contact form responses are collected using Google Forms. Information may also be received and retained through email, telephone, WhatsApp and other communication methods you use to contact us.

Personal information may be processed by service providers supporting these communication and record-keeping systems. Access to information should be limited to those who need it for the relevant purpose.

We do not sell personal information.

Information may be disclosed where authorised or required by law, or where otherwise permitted under applicable law.

7. How long do we keep information?

Renewed Living retains personal information in accordance with its record-retention practices and applicable legal and professional obligations.

Our standard retention periods are:

• Initial enquiries: Three months where an enquiry does not proceed to a service.

• Counselling and mediation records: Five years.

• Parenting Coordination records: Five years after the conclusion or termination of the Parenting Coordination agreement.

These retention periods are subject to any applicable legal or professional obligations requiring information to be retained for a different period. When information is no longer required or authorised to be retained, it will be securely deleted or destroyed, or de-identified where appropriate.

8. Confidentiality and counselling records

An initial enquiry does not, by itself, establish a counselling or mediation relationship.

Where you proceed with a service, additional personal information may be collected. The relevant intake documents and service agreements explain the arrangements for confidentiality, informed consent and the limits of confidentiality.

This website notice does not replace those documents or the explanations provided during the intake process.

9. Your rights

Subject to applicable law, you may request access to personal information we hold about you, ask for inaccurate information to be corrected, or raise concerns about how your information is handled.

You may contact Renewed Living at renewedliving22@gmail.com to make a request or raise a concern.

You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has not been handled appropriately.

Website: https://inforegulator.org.za/

10. Changes to this notice

We may update this notice when our services, information-handling practices or applicable requirements change. The current version will be published on our website.